About Tombola – contact & company information
Few names spark the same buzz in the British bingo community as Tombola, a brand that has been building its own corner of the UK online bingo landscape since 2006. This page gathers everything worth knowing about who runs the show, how to reach the support team, and which licences stand behind the games — all checked against what the operator itself documents.
About Tombola
Tombola entered the UK online bingo scene in 2006 and has grown into one of the most recognisable bingo-led brands in the country. Since 2022, the brand has been owned by Flutter Entertainment, one of the biggest groups in the global gambling industry — a heavyweight backing that adds serious corporate muscle to a name players already trusted. Unlike casinos that buy in games from third-party studios, Tombola develops everything in-house, from Bingo90, Bingo75 Lines and Bingo80 to its exclusive speciality titles like Pulse, Burst, Blocks and Paper, with tickets starting at just 1p and going up to 50p.
Company history and background
The Tombola story is one of steady, home-grown momentum: two decades in, the brand still runs on proprietary Tombola software built entirely by its own team. That in-house approach means the games you play here exist nowhere else — a genuinely distinctive selling point in a market full of white-label sameness. Native iOS and Android apps sit alongside a responsive HTML5 web client, so the community follows players wherever they go. For the full picture of what the platform offers day to day, the starting point is Tombola.
Licensing and regulation
Tombola operates under full UK Gambling Commission licensing, Account No. 38613, with additional Gibraltar licensing (RGL 052) covering its international operations. The full site runs on SSL encryption, card payments are protected with 3-D Secure 2.0, and the responsible gambling toolkit includes net spend limits, deposit and loss caps, session reminders and self-exclusion, plus links to BeGambleAware. For the fine print on how those rules apply to your account, see Tombola terms and conditions.
Our mission and values
Tombola positions itself around community-first bingo: chat-hosted rooms, modest ticket prices and promotions with no wagering requirements. The welcome offer is a perfect example of that philosophy — a 100% bonus match up to £50 on a minimum £10 first deposit, with 1 Free Play awarded for every £1 (up to 50 Free Plays) and no wagering requirements, so winnings are paid as withdrawable cash. Transparency is baked in: deposits are fee-free across debit cards (Visa, Mastercard, Visa Electron) and Apple Pay, with a £300 maximum balance and a weekly net-deposit ceiling keeping spending in check. How the operator handles player data is set out in Tombola privacy policy.
Contact us
Tombola customer support is available via 24/7 live chat, email at support@tombola.co.uk, and a UK freephone line on 0800 29 888 73, staffed from 9 AM to 11 PM. An extensive FAQ and Help Centre answers the most common questions instantly, and chat hosts are based in the UK, so the banter is as British as the bingo.
Live chat availability
Live chat runs around the clock — 24 hours a day, 7 days a week — making it the fastest route to a human being at any hour. One honest caveat worth flagging: some players report that it can take a while to connect to an agent during busy periods, so off-peak hours tend to get you through faster.
Email support addresses
For anything that needs a paper trail — account queries, document checks, withdrawal questions — the dedicated address is support@tombola.co.uk. Keep your account details handy in the message to help the team verify you quickly.
Customer service hours
- Live chat: 24/7, every day of the year
- UK freephone 0800 29 888 73: 9 AM–11 PM
- Email: support@tombola.co.uk, answered by the support team
- Help Centre: always available with an extensive FAQ library
Chat host and support team
The chat hosts are the beating heart of the Tombola community — UK-based moderators who keep the bingo rooms lively, run chat games and answer questions in real time. Behind them sits the formal support team handling account, payment and technical matters. If a query involves withdrawal timing, it is worth knowing that some players report processing could be faster: debit card withdrawals take 3-5 banking days, and Apple Pay withdrawals mirror the processing time of the linked card.
Licensing information
Regulatory bodies
Tombola is regulated first and foremost by the UK Gambling Commission — the strictest watchdog British players could ask for — with the Gibraltar regulator covering international operations. For UK players, the Commission licence is the one that matters: it governs fair terms, fund protection and dispute resolution.
License numbers and verification
- UK Gambling Commission: Account No. 38613
- Gibraltar: RGL 052
- Owner: Flutter Entertainment (since 2022)
- Operating in the UK since: 2006
Licence status can be verified directly on the UK Gambling Commission’s public register by searching account number 38613 — a check this review always recommends doing with any operator before depositing.
Fair gaming certifications
Because every game is built on proprietary in-house Tombola software, the operator controls the entire technical stack end to end, under the oversight of its UK Gambling Commission licence. Security measures include full-site SSL and 3-D Secure 2.0 on card payments, while responsible gambling tools — net spend limits, deposit and loss caps, session reminders and self-exclusion — are available to every account holder alongside signposting to BeGambleAware. Players must be 18 or over.
Frequently asked questions about Tombola
Who operates Tombola casino?
Tombola has been part of the UK online bingo landscape since 2006 and is owned by Flutter Entertainment, which took over the brand in 2022. All games are developed in-house on proprietary Tombola software, and UK operations run under the company’s UK Gambling Commission licence, Account No. 38613.
How do I contact Tombola customer support?
Support is available through live chat (24/7), by email at support@tombola.co.uk, or via the UK freephone line 0800 29 888 73. There is also an extensive Help Centre and FAQ, plus UK-based chat hosts inside the bingo rooms who can point players in the right direction.
Is Tombola licensed and regulated?
Yes. Tombola holds a full UK Gambling Commission licence, Account No. 38613, plus Gibraltar licensing (RGL 052) for international operations. The licence can be verified on the Commission’s public register, and the site uses SSL, 3-D Secure 2.0 and responsible gambling tools including self-exclusion and BeGambleAware links.
What are Tombola customer service hours?
Live chat operates 24 hours a day, 7 days a week. The UK freephone line 0800 29 888 73 is staffed from 9 AM to 11 PM, and emails to support@tombola.co.uk are handled by the support team. Note that some players report it can take a while to connect to an agent at peak times.
Fancy seeing the UK’s favourite bingo community for yourself? The operator’s 100% bonus match up to £50 with 1 Free Play for every £1 (up to 50 Free Plays) and no wagering requirements is waiting for new players aged 18 and over — T&Cs apply, GambleAware.