Tombola Privacy Policy
Tombola has been part of the UK online bingo landscape since 2006, and a brand with that kind of community following handles a lot of player data every single day — so understanding exactly what happens to your information genuinely matters. This independent review breaks down how Tombola collects, uses and protects your personal data under its UK Gambling Commission licence (Account No. 38613), so you can play with complete confidence. Since 2022, the operator has been owned by Flutter Entertainment, one of the biggest names in regulated gambling.
Data Collection at Tombola
What personal information we collect
Tombola collects the personal information required to run a fully licensed UK gambling account. According to the operator, this includes your full name, date of birth (players must be 18 or over), home address, email address and telephone number, all gathered at registration. Because the site operates under UK Gambling Commission 38613 oversight, identity verification documents may also be requested to confirm your age and identity — a standard legal requirement across licensed UK operators.
Financial data is collected when you deposit. Tombola accepts Visa debit cards, Mastercard debit cards, Visa Electron and Apple Pay, so card details and transaction histories are processed when you fund your account. The minimum first deposit is £10 by debit card, with £5 minimums on subsequent deposits and on Apple Pay (available after the first card deposit). A £300 maximum account balance and a weekly net-deposit ceiling also shape the transactional data the operator records.
- Identity data: name, date of birth, address, contact details
- Verification documents submitted during KYC checks
- Payment data linked to debit cards (Visa, Mastercard, Visa Electron) and Apple Pay
- Gameplay data across in-house titles such as Bingo90, Bingo75 Lines, Bingo80, Pulse, Burst, Blocks and Paper
- Technical data: device type, IP address, browser and app usage on iOS, Android and the HTML5 web client
How we collect your data
Data enters Tombola’s systems in three main ways: directly from you, automatically through your device, and via verification partners. Direct collection happens when you register, deposit, contact the 24/7 live chat, email support@tombola.co.uk or call the UK freephone line 0800 29 888 73 (9 AM–11 PM). Automatic collection happens in the background as you play — the operator logs session activity, which also powers responsible gambling tools such as session reminders and net spend limits.
Cookies and tracking technologies
Like virtually every licensed UK operator, Tombola uses cookies and similar tracking technologies to keep the site and its native apps running smoothly. These cover essential functions (keeping you logged in, remembering your balance), performance analytics, and — with your consent — marketing measurement. You can manage cookie preferences through your browser settings, although disabling essential cookies may prevent the games lobby and cashier from functioning correctly.
How Tombola Uses Your Data
How we use your information
Your information powers everything that makes the Tombola experience work: processing deposits and withdrawals (debit card payouts take 3–5 banking days, with Apple Pay mirroring the linked card’s processing time), verifying your identity, delivering the welcome offer — a 100% bonus match up to £50 on a minimum £10 first deposit with 1 Free Play awarded for every £1 (up to 50 Free Plays) and no wagering requirements, so winnings are paid as withdrawable cash — and meeting legal obligations under its UK Gambling Commission and Gibraltar (RGL 052) licences.
The operator also uses gameplay data to enforce its safer gambling framework, including deposit and loss caps, session reminders and self-exclusion options, alongside signposting to BeGambleAware. For full contractual detail, see this page: Tombola terms and conditions.
Marketing communications
Tombola sends promotional emails and notifications — including occasional £5 FREE code promotions for new players and offers through the Playmates referral programme — only where you have opted in. You can adjust your marketing preferences at any time through your account settings or by using the unsubscribe link in any message, and the operator states that withdrawing consent does not affect your ability to play.
Third-party sharing policies
Data sharing is limited and purposeful. Tombola shares information with payment processors to handle card transactions, identity verification services to meet KYC obligations, and regulators such as the UK Gambling Commission where the law requires it. As part of Flutter Entertainment, some data may be processed within the wider group for compliance and fraud prevention. The operator does not sell player data to advertisers.
Data Protection & Your Rights
Security measures
Tombola protects your information with full-site SSL encryption and 3-D Secure 2.0 authentication on card payments, meaning every deposit via Visa, Mastercard, Visa Electron or Apple Pay travels through an extra verification layer. Account balances are capped at £300, and the weekly net-deposit ceiling adds a further structural safeguard. These measures sit alongside two decades of operating history and dual UK Gambling Commission 38613 and Gibraltar RGL 052 licensing — a compliance pedigree that genuinely stands out. More about the brand’s background: about Tombola.
Your rights under GDPR
As a UK player, you hold full rights under UK GDPR and the Data Protection Act 2018. Tombola must honour the following on request:
- Access: obtain a copy of the personal data held about you
- Rectification: correct inaccurate or incomplete information
- Erasure: request deletion of your data, subject to legal retention duties
- Restriction and objection: limit or object to certain processing, including direct marketing
- Portability: receive your data in a usable, machine-readable format
- Complaint: raise concerns with the Information Commissioner’s Office (ICO)
How to request data deletion
To exercise any of these rights, contact Tombola’s support team via the 24/7 live chat, by email at support@tombola.co.uk, or on the UK freephone line 0800 29 888 73 (9 AM–11 PM). The operator must respond within one month under UK GDPR. Note that licensed operators are legally required to retain certain records — such as transaction and verification data — for regulatory purposes even after an account closes, so deletion applies where the law permits.
Frequently Asked Questions about Tombola
What personal data does Tombola collect?
Tombola collects your name, date of birth, address and contact details at registration, verification documents for identity checks, payment data linked to debit cards (Visa, Mastercard, Visa Electron) and Apple Pay, plus gameplay and technical data from the website and native iOS and Android apps. Collection is framed by its UK Gambling Commission licence (Account No. 38613).
How does Tombola protect my information?
According to the operator, Tombola secures all player data with full-site SSL encryption and 3-D Secure 2.0 on card payments. Structural safeguards include a £300 maximum balance and a weekly net-deposit ceiling. The brand has operated under UK Gambling Commission oversight since 2006 and has been owned by Flutter Entertainment since 2022.
Can I request my data from Tombola?
Yes. Under UK GDPR you can request a copy of your personal data, ask for corrections, or seek deletion where legally permitted. Contact the 24/7 live chat, email support@tombola.co.uk, or call the freephone line 0800 29 888 73 (9 AM–11 PM). Tombola must respond to valid requests within one month.
Does Tombola share my data with third parties?
Tombola shares data only for defined purposes: payment processors handling card transactions, identity verification partners for KYC checks, and regulators such as the UK Gambling Commission when required by law. Limited processing may occur within the Flutter Entertainment group for compliance. The operator states it does not sell player data to advertisers.
Now that you know exactly how seriously Tombola treats your privacy and security, the next step is the fun part — grab the 100% bonus match up to £50 with 1 Free Play for every £1 (up to 50 Free Plays), no wagering requirements, winnings paid in withdrawable cash. 18+. GambleAware. T&Cs apply.